Our dedicated Customer Service team goes above and beyond to provide exceptional support. For quick answers, check out our FAQ section bellow. We are here to help you.
Orders and Payment:
If you have any questions which are not answered below, please contact our Customer Care team by email at info@orente.nz
You can place your order on our website. Office hours are 9:00am - 5:00pm NZDT.
We restock often especially our popular items. To get notified, sign up to our newsletter at the bottom of any page. Once restocked, you will get a notification.
PAYMENTS
All orders are calculated in our local currency, New Zealand Dollars. If you'd like to know how much it is in your local currency, please change the preferred currency on the page.
All major credit cards including MasterCard, Visa and Amex are accepted.
Order Processing
If you have not received an email from us within hours of placing your orders and it is not in your junk folder, please contact our customer care via email for assistance.
We try to process orders as quickly as possible so after "checkout", you will be unable to make changes to your order. As our system is designed to fulfil orders as quickly as possible, orders cannot be changed or cancelled once placed.
It takes up to 24 hours to process orders, please allow 1-3 working days for your item to ship after this. Orders are shipped Monday through Friday, excluding holidays and weekends.
Between the period you placed your order and we processed it, the item sold out. We will send you an email to arrange a refund for the amount owed.
Visit our shipping policy page to find out estimated delivery for items posted to your location.
Shipping
We use NZ post for domestic parcels and for Australian parcels.
We offer 1-3 day shipping on most orders with a flat rate $7.50 and $15 for international orders.
It usually takes 3-5 working days to arrive in Australia but delivery may be delayed depending on customs.
We are not responsible for applicable customs fees, import duties, taxes, or any other charges. The customer is responsible for the charges.
Returns & Exchanges
Please refer to our refund policy and contact our customer care team at info@orente.nz
Product Care
Please follow care instructions on the clothes. Cold hand wash. Do not bleach.
Account Information
Username and password can be reset using the forgot my password link in the accounts section.
Username and password can be edited in the edit my account page after creating an account and logging in.